Sansa Firmware Updater doesn't get installed

Sandisk hasn’t fixed this problem. 
I have the identical problem as mentioned by the poster in February 2011 and it is late December 2011.

Support had the same response, update manually.

Unfortunately I couldn’t figure out how to do that on the webpage support linked.

I guess sandisk just doesn’t want to fix the problem which doesn’t say much about the company.

I guess they don’t think people will return their product for a refund and quit buying sandisk products.