Sansa Clip Zip Firmware 01.01.21

Yes, I saw that post and commented on it, since I’m experiencing the same freeze-reset issue.  It sounds as though downgrading the firmware solves the problem. 

Two questions: 

  1. How does one downgrade if one owns a new Clip Zip with the latest firmware and

  2. Do you happen to have a link to FW 01.01.20?