Please help me

@eltinai wrote:

 

…Is there any way to format the mp3… the software not the memory …

 

I am not sure what you mean. If by “format the mp3” you mean the firmware, yes you can replace the firmware.

 

If you think it has been corrupted, try to reflash the firmware follow the instructions in the attached link.

 

http://forums.sandisk.com/sansa/board/message?board.id=express&thread.id=1143

  

If that does not work, then you should return your player. Stores typically give a 30 day guarantee.