Freezing on Refreshing Your Media

So, my question is: how do you apply the mp3tag to a playlist that has already been built? The playlist is on Windows Media Player, all have been converted to mp3 instead of wva, but I still get the “sync is finished” then it starts on the refreshing your media and stops. I even left it overnight to see if it would finish. Um, nope.

Also, once it gets stuck on the “refresh” thing, you can’t even try to get to “settings” to correct anything.

What is even more strange is that I have the same music on an older Clip, but it is old enough it’s not real reliable, so I bought the new Clip Zip. Can’t figure out why there’s no problem with the tags on one, but are with the new and improved one. Go figure.

Thanks for any help you can give me.