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Newbie
Posts: 8
Registered: ‎12-22-2011

Can't see mp3 files in Windows 7!

I am new to this forum, so forgive me if this issue has been addressed before. I have a Sansa c240 mp3 player that is loaded to capacity with mp3s. The mp3s play just fine, but I want to delete a few of them. The problem is that I cannot see any of the files when I hook it up to my Win 7 64-bit PC. I can see all of the folders on the device, but the folders appear empty! I have tried to go into the device Settings, as some have suggested, to change the "USB mode." But there is no such option in the Settings for this device. How can I fix this issue?

 

Thanks for any and all replies!

SanDisk Guru
Posts: 15,984
Registered: ‎04-17-2008

Re: Can't see mp3 files in Windows 7!

If you have a v2 model, you can use the following instructions to 'force' MSC mode.

 

To force the c200v2 in to MSC mode:

 

  1. Make sure the player is off (if necessary, hold down the power button for 20 seconds to turn it off)
  2. Move the hold switch to ON (move to the right towards the record button).
  3. Hold the rewind button (Left Key)
  4. Connect the player to the computer.
  5. Keep holding the rewind button till the "Sansa C200 (E)*" comes up, then realease the record button.  If the removable disk does not automatically launch, open "My Computer" and check for any additional drives.
  6.  Now you should have a Sansa C200 with a drive letter assigned to it.
Newbie
Posts: 8
Registered: ‎12-22-2011

Re: Can't see mp3 files in Windows 7!

Thank you for your response! I did as you suggested, but I still cannot see any of the mp3s on the device. The problem is not assignment of a drive letter, etc. The drive is clearly listed in Explorer, and I can see all of the folders on the device. The problem is that the folders all appear to be empty--I cannot see any of the mp3s event hough the drive is loaded to near capacity.

 

Any other suggestions would be appreciatged!

SanDisk Guru
Posts: 15,984
Registered: ‎04-17-2008

Re: Can't see mp3 files in Windows 7!

The reason I suggested forcing MSC mode is that files loaded in one mode cannot be seen while connected in the other mode (MTP). I thought this would make them visible to you.

 

However, there's somethiing else that may be at play here. The older Sansa machines had their Music folder (and files) 'hidden', so you have to change the setting in Windows to "show hidden files and folders". Maybe this is preventing you from seeing your files?

Newbie
Posts: 8
Registered: ‎12-22-2011

Re: Can't see mp3 files in Windows 7!

Yeah, I thought of that too. When I check the Properties of the Music folder on the device, <Read Only> is checked, <Hidden> is NOT checked. I try to un-check <Read Only> but it stays checked no matter what...

SanDisk Guru
Posts: 15,984
Registered: ‎04-17-2008

Re: Can't see mp3 files in Windows 7!

So you're saying you can see the Music folder on the player, but when you double-click to open it, there's nothing inside? Yet you do have music on the player?

 

That's extremely weird. The music files aren't in another folder by any chance, are they?

Newbie
Posts: 8
Registered: ‎12-22-2011

Re: Can't see mp3 files in Windows 7!

Nope. The mp3s are in the Music folder. Besides, in Windows 7 ALL the folders on the Sansa device are showing <NO FILES>...

Newbie
Posts: 8
Registered: ‎12-22-2011

Re: Can't see mp3 files in Windows 7!

Still can't see my mp3s. If anyone else has any ideas I'd be happy to entertain them...

Newbie
Posts: 8
Registered: ‎12-22-2011

Re: Can't see mp3 files in Windows 7!

OK, I plugged the Sansa c250 into a cheesy work computer running Windows XP and Voila! I can see all of my mp3s on the device just fine in Explorer. But when I plug the device into the USB2 port of my Windows 7 Home Premium 64-bit cutting edge laptop, I STILL CAN'T SEE ANY OF THE MP3s! What the heck is going on here and how do I fix it? I need to be able to edit these files on my laptop...

SanDisk Guru
Posts: 15,984
Registered: ‎04-17-2008

Re: Can't see mp3 files in Windows 7!

Not having Win 7 I'm shooting in the dark here, but is there a comapatibilty mode you can run for devices and/or programs that simulates XP?