08-29-2007 02:32 PM - last edited on 10-03-2007 02:59 PM by MrSmileyFace
I don't know why but without any reason when i turn on my sansa player i have this message "No space for DB please delete more than 4.0 mb" but when i connect the player to my pc i don't see any files and on the player it says no songs.
I don't see any songs on my player.I can't copy or actually can't do anything.
Can someone help me with this.
Thanks in advance.
Message Edited by MrSmileyFace on 10-03-2007 05:59 PM
08-30-2007 08:29 AM
are you able to format the player while in msc mode?
right-click on it while in my computer and select the format option, make sure your selecting your mp3 as this will delete all the files off the device. It if says failed to format, try doing it thorugh disk management. To get there you can right-click on my computer and select manage from the drop down menu. From here you will see disk management on the left hand side. Then a larger rectangular box with the drive letter that represents your player, you can right click on this and select format.
Or just try a different computer, if its the same everywhere then youll probably have to end up emailing sandisk, stating everything you tried. They will probably ask you to do a couple more things, but if you keep at it, youll end up with an RMA*.
*RMA = Return Merchandice Authorization
08-30-2007 09:00 AM
I tried to format the player and i get the message "format could not be completed" and that is by doing both ways.I would like to try it on another computer but the other one i have does not have usb 2 so i get an error message.
08-30-2007 10:39 AM
09-01-2007 06:50 AM
Had exact same problem. PC would NOT recognize MP3 player when USB plugged in, but I could not download anything. Went through SanDisk tech support..EXCELLENT SERVICE...and finally figured I had a defective player. Returned it to the store and they supplied me with new one.
NOW, my question is:
How do I get their 'pre-recorded' music off? And then, how do I download (no pixs) music onto the player. (my first mp3 player!!!) )
09-02-2007 04:06 AM
Check out these how to videos they should show you everything you need to know to get started using your player
09-12-2007 07:15 AM
I was unable to find your email in our Ebox system. What email address did you write to? And if possible, could you re-send the email as I can not find it in our system, which is why you have not heard a response. There is no reason you should be waiting more then 2 days for a response, and should inquire again should you not hear anything within that alloted time.
Sansa Mod. Team