Hello,
in that case i suggest contacting sandisk support to see if they can resolve the issue or provide you at least some guidance what you could try with the software
you can contact them under the following link:
http://kb.sandisk.com/app/ask/session/L3RpbWUvMTQ2MTU2NDE4Ny9zaWQvYzNSN1FUT20%3D
