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Newbie
Posts: 2
Registered: ‎04-06-2017
Accepted Solution

no password set-up dialog box when loading new disk - locked out!

I just bought a SanDisk Ultra Fit USB 3.0 Flash Drive. When I inserted it, it said update available, which I downloaded.
Then it went straight to login screen asking for a password, but I had not had any opportunity to set one!

I cannot do anything now...
Can someone help, please?!

Thanks

SanDisk Guru
Posts: 4,161
Registered: ‎07-18-2007

Re: no password set-up dialog box when loading new disk - locked out!

if this is a new drive you do not have to the use password software if you do not need to. if that is the case you can just delete the files and use it as a normal drive. 

 

if you need to use password protection and have nothing encrypted just delete the secure access vault folder and rerun the secure access sofware. That should let you create a password.  

Newbie
Posts: 2
Registered: ‎04-06-2017

Re: no password set-up dialog box when loading new disk - locked out!

Thanks, drlucky, deleted SanDisk config folder and reran exe file - all worked as it should this time!

 

Wish I'd asked the Forum earlier - would have saved a lot of time and stress...!!