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Newbie
Posts: 4
Registered: ‎08-17-2013

cant get files out of a secure access vault.

Got a 16 gb switch drive with secure access, and apparently stored files successfully in the vault. Some of them show in a window that looks like a table of content.  When I right click on a file I want to recover, and then click on open, or recover, or copy, or try to drag it to an open page, a busy little circle looks like something is happening, but I cannot then find the file anywhere but the table of contents list. The files were written in Word Perfect.  What am I doing wrong?

SanDisk User
Posts: 62
Registered: ‎06-28-2013

Re: cant get files out of a secure access vault.

[ Edited ]
Newbie
Posts: 4
Registered: ‎08-17-2013

Re: can't get files out of a secure access vault.

    Thanks I will try that, but I thought I had the vault open when I tried the recovery. 

       --Rav

Newbie
Posts: 4
Registered: ‎08-17-2013

Re: can't get files out of a secure access vault.

Autorun didn't open my vault, but the secure access program did.  I learned to drag a file from the table of contents to an unencrypted space on the flash drive's page, but could not find a program that would read it.  Apparently I need some way to unencrypted it after moving it.  I was not successful in moving it off the flash drive.

   Still puzzled. 

Newbie
Posts: 2
Registered: ‎07-02-2014

Re: cant get files out of a secure access vault.

I had a similar problem and couldn't get to the bottom of it. I emailed customer service and they asked me for screenshots and info which I was hesitant to supply as it is work data on the stick.

 

Randomly I just tried something today and it worked so I had to tell the internet!

 

Log into your vault as normal and click once to select the folders you wish to download/decrypt. Then click the File drop down menu and select "Save File(s) to"

 

That's how you decrypt them! Finally!

Newbie
Posts: 4
Registered: ‎08-17-2013

Re: cant get files out of a secure access vault.

Tbanks for the tip,  I'll give it a try next time I try to use it.  In frustration I simply stopped trying and used another drive. 

c8
Newbie
Posts: 5
Registered: ‎09-21-2014

Re: cant get files out of a secure access vault.

how to get photos out of sandiskcruzor guide 8gb

SanDisk Professor
Posts: 478
Registered: ‎11-27-2013

Re: cant get files out of a secure access vault.

Smiley Happy   Hi c8,

 

Dear member of SanDisk Community, welcome.

 

Friend, see if this helps you: http://forums.sandisk.com/t5/All-SanDisk-USB-Flash-Drives/Cruzer-Force-USB-Flash-drive/m-p/331213#M9...

 

Luck, and then you tell us, what happened, please.

 

Regards, Alfred.                                                            (Google translated)

Newbie
Posts: 2
Registered: ‎07-02-2014

Re: cant get files out of a secure access vault.

Did you get it sorted?

Newbie
Posts: 2
Registered: ‎05-10-2016

Re: cant get files out of a secure access vault.

THANK YOU, martin87!! I can't believe how easy this was after all the frustration I went through trying to figure it out!! Kudos!