08-17-2013 02:13 PM
Got a 16 gb switch drive with secure access, and apparently stored files successfully in the vault. Some of them show in a window that looks like a table of content. When I right click on a file I want to recover, and then click on open, or recover, or copy, or try to drag it to an open page, a busy little circle looks like something is happening, but I cannot then find the file anywhere but the table of contents list. The files were written in Word Perfect. What am I doing wrong?
08-17-2013 02:26 PM - edited 08-17-2013 02:27 PM
Hopefully, this thread would help you out.
08-17-2013 07:28 PM
Autorun didn't open my vault, but the secure access program did. I learned to drag a file from the table of contents to an unencrypted space on the flash drive's page, but could not find a program that would read it. Apparently I need some way to unencrypted it after moving it. I was not successful in moving it off the flash drive.
09-18-2014 09:42 AM
I had a similar problem and couldn't get to the bottom of it. I emailed customer service and they asked me for screenshots and info which I was hesitant to supply as it is work data on the stick.
Randomly I just tried something today and it worked so I had to tell the internet!
Log into your vault as normal and click once to select the folders you wish to download/decrypt. Then click the File drop down menu and select "Save File(s) to"
That's how you decrypt them! Finally!
09-21-2014 11:12 AM
Dear member of SanDisk Community, welcome.
Friend, see if this helps you: http://forums.sandisk.com/t5/All-SanDisk-USB-Flash-Drives/Cruzer-Force-USB-Flash-drive/m-p/331213#M9...
Luck, and then you tell us, what happened, please.
Regards, Alfred. (Google translated)