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Newbie
Posts: 2
Registered: ‎09-05-2015

application only works on a sandisk drive?

trying to run sandisk secure access 3, and it's saying it only works on a sandisk drive. I am using a sandisk drive. so whats going on?

SanDisk Guru
Posts: 2,445
Registered: ‎07-23-2010

Re: application only works on a sandisk drive?

Do you have SecureAccess on the SanDisk drive?  If not, that's the problem.  It will only run from there.  If yes, I suspect your SanDisk drive is a counterfeit.

Ed
Important files = Backed up files
Newbie
Posts: 2
Registered: ‎09-05-2015

Re: application only works on a sandisk drive?

yes i installed it on the drive. its a sandisk cruzer 8gb. pretty sure its not a fake I remember buying it.

Newbie
Posts: 1
Registered: ‎06-10-2016

Re: application only works on a sandisk drive?

I have the same problem.  Brand new iXpand 32GB.  When I run SanDiskSecureAccessV3_mac.app on the drive I get error "This application only runs on a SanDisk flash drive" .  Help please.

SanDisk Guru
Posts: 2,445
Registered: ‎07-23-2010

Re: application only works on a sandisk drive?

[ Edited ]

Return it to the seller.  IMO It is either counterfeit, used or broken.

Ed
Important files = Backed up files
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msl
Newbie
Posts: 1
Registered: ‎12-20-2017

Re: application only works on a sandisk drive?

This happened to me with an authentic registered product purchased from WalMart. Here's what I had to do:

 

1. Go to Sandisk website and download the current application file. (You already did that if you're asking this question.)

2. Go to the download folder on my computer. 

3. Move the downloaded file from the download folder to the sandisk product folder.

4. Open the application from the Sandisk product folder. 

 

It worked perfectly once I put it in there and opened from the flash drive folder.