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Newbie
Posts: 2
Registered: ‎01-21-2016

after downloading security update: secure access failure reading the file's file

Hi,

 

when I opened my usb stick yesterday a pop-up appeared that there was a new software update available.

I downloaded it and now when I click "runSanDiskSecureAccess_Win" and enter my password it says: secure access failure reading the file's file????

I have a SanDisk Ultra USB 3.0 Flas Drive 32 Gb.

Newbie
Posts: 2
Registered: ‎01-21-2016

Re: after downloading security update: secure access failure reading the file's file

Sorry, forgot to add: I use windows 10

SanDisk Guru
Posts: 2,392
Registered: ‎07-23-2010

Re: after downloading security update: secure access failure reading the file's file

How long have you had the drive?  I ask because SecureAccess hasn't been updated recently to the best of my knowledge.

 

Have you rebooted recently.  Simple answer but it works frequent enough to warrant asking.

 

Did you put the downloaded update on the USB drive before running it?

 

Did you back up your files before running the update?

 

Is there a chance a Windows 10 security app is blocking the new SecureAccess update?

 

Can you try the USB drive in a different pc?

 

Ed
Important files = Backed up files
Newbie
Posts: 1
Registered: ‎01-27-2016

Re: after downloading security update: secure access failure reading the file's file

Hi, I am getting the same error message, and I just bought new one. After downloading  from the stick it asked for password and this error came up. Kindly suggest what to do is the new stick is corrupted.

SanDisk Guru
Posts: 2,392
Registered: ‎07-23-2010

Re: after downloading security update: secure access failure reading the file's file

If the drive is new, ie it has none of your files on it, delete all the files and folders on the drive, download the update to the drive and run it.  You don't need to format the drive to remove the few SecureAccess files on it.

Ed
Important files = Backed up files
Newbie
Posts: 1
Registered: ‎07-27-2017

Re: after downloading security update: secure access failure reading the file's file

Hi, I have the same problem. any one can help me?

 

I have a SanDisk Ultra USB3.0 Flash Drive 32 GB. It worked well for a long time. When I opened it this morning a pop-up appeared that there was a new software updated available. I downloaded it and now when I click"SanDisk SecuredAccess _Win" and enter the password. it Says  "A vault from a previous version was detected" " Failour reading the file Systemsfile (err=1)".