01-02-2017 10:26 AM
Hi I just recieved my new Ultrafit 128GB and it only works on my USB2.0 Port (Windows 10). It also gets pretty hot.
My Sandisk Extreme Pro 128 GB USB 3.0 works just fine. THe Ultrafit is also not being recognised by my Macbook pro usb 3.0 ports.
Are there some kind of problems with the UltraFit? I am about to send it back....
01-03-2017 11:58 AM
I have the exact same problem with an Ultrafit 64GB. Is not detected (device manager or disk management) in any USB 3.0 port (Windows 10 Pro) but is in USB 2.0 ports (on colleagues computer). I even tried a different USB 3.0 port on a different computer, no go. It also gets REALLY hot.
I contacted customer support for RMA...am waiting for the email.
03-09-2017 04:00 AM
If it doesnt work on another computers 3.0 ports then I would suggest warranty service.
Unplug it for a minute and then reinsert it into the same port. - see if that fixes it. (this reloads the driver by the way)