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Newbie
Posts: 7
Registered: ‎08-05-2012

Re: SecureAccess in Windows 7? - solve the problem

Hi prof,

Especially for you, and just for you =)

 

Motherboard ASUS P8Z68-V PRO

 

Updated BIOS 30 min ago to Version  3402 (the latest 2012.05.29 update)

 

Updated USB3.0 Driver 25 min ago to Asmedia USB3.0 Controller Driver V1.14.1.0 for Windows XP/Vista/7 32bit & 64bit.(WHQL) (the latest 2011.10.13 update)

 

All up-to-date Win 7 updates are installed automatically.

 

Still have the same problem.

 

BASED ON MY EXPERIENCE  I can say it once more (and more… and more…) for those who don’t understand. SecureAccess /"My Vaults" DON'T WORK ON USB 3.0 FLASH DRIVES PLUGGED INTO USB 3.0 JACKS.

 

BASED ON MY EXPERIENCE  I can say that SanDisk needs to change their SecureAccess utility (which is NOT a USB drive/driver) to make it working on anybody’s homemade machine's USB 3.0 ports.

 

“Based on the number of people reporting this problem it doesn't appear to be very common..”

 

Well, based on the number of people reporting this problem it appears that SecureAccess utility requires debugging.

 

Now, based on YOUR EXPERIENCE can you offer YOUR solution, please.

 

Don’t make any guessing about my home made machine configuration, etc.

 

Tell us what YOU have DONE and RESULTS YOU GOT.

 

Return and complain is not a solution to me =)

SanDisk Guru
Posts: 2,378
Registered: ‎07-23-2010

Re: SecureAccess in Windows 7? - solve the problem

Smiley Happy

Ed
Important files = Backed up files
Newbie
Posts: 7
Registered: ‎08-05-2012

Re: SecureAccess in Windows 7? - solve the problem

[ Edited ]

I keep working on the problem.

The reason SecureAccess doesn't work on USB 3.0 Flash Drive plugged into USB 3.0 jack could be lack of native USB 3.0 support. In my case it means that Intel Z68 Express chipset has no native USB 3.0 support while motherboard ASUS P8Z68-V PRO is equipped with two USB 3.0 controllers ASMedia ASM1042.

Intel 7 series Express chipsets have integrated USB 3.0. **bleep** it.

Or is it the ASMedia driver fault?

Two different SanDisk Technical Support girls replied to my requests Smiley Surprised

They are very concerned  Smiley Wink

Newbie
Posts: 7
Registered: ‎08-05-2012

Re: SecureAccess in Windows 7? - solve the problem

Hi,

Maybe someone is interested in the latest SanDisk reply.

The second girl wrote:

 

Quote

 

Thank you for applying to SanDisk support. Our goal is to make sure that you have all the resources you need to maximize your product.

 

Thank you for your prompt reply. I did a little research associated with flash 3.0. The problem that you have encountered is well known. USB 3.0 ports have been developed before the advent of flash drives 3.0, so you can face the similar problem sometimes. Our engineers are aware of this problem and are working on a solution.

I apologize for any inconvenience, and I promise to let you know as soon as we have news on how this problem can be fixed.

 

unquote

 

Girls’ names are: Liva and  Veronika Smiley Happy

 

 

I’m going to keep the SanDisk Extreme USB 3.0 64 GB flash drive nevertheless.

I still like SanDisk, their products and their support service.

SanDisk flash drives and memory cards are the best.

People,

be careful buying nowadays flash drives. They can vary drastically. Pay attention to product specifications.

Hi, prof! how are you?Smiley Very Happy

SanDisk Guru
Posts: 16,060
Registered: ‎04-17-2008

Re: SecureAccess in Windows 7? - solve the problem


Vinyl_Acetate wrote:

Hi,

Maybe someone is interested in the latest SanDisk reply.

The second girl wrote:

 

Quote

 


I apologize for any inconvenience, and I promise to let you know as soon as we have news on how this problem can be fixed.

 

unquote

 

Girls’ names are: Liva and  Veronika Smiley Happy



 

I wouldn't hold my breath waiting for that e-mail. Smiley Tongue

SanDisk Guru
Posts: 2,378
Registered: ‎07-23-2010

Re: SecureAccess in Windows 7? - solve the problem

"Hi, prof! how are you?:smileyvery-happy:"

 

Just fine Vinyl, how about yourself?

Ed
Important files = Backed up files
Newbie
Posts: 1
Registered: ‎03-12-2013

Re: SecureAccess in Windows 7? - solve the problem

Hi,

 

I'm having the same problem with an Asus motherboard and the 64gb Extreme USB 3 flash drive. Did the Secure Access software get updated?

 

Thanks,

Jason

Newbie
Posts: 7
Registered: ‎08-05-2012

Re: SecureAccess in Windows 7? - solve the problem

As far as I know, it didn't

no replies from SanDisk since then

RNA
Newbie
Posts: 1
Registered: ‎04-12-2013

Re: SecureAccess in Windows 7? - solve the problem

I bought USB-Cruzer Switch, in that i created the Secure Access account. But now i forget the password!! how to reset the password??

SanDisk Guru
Posts: 2,378
Registered: ‎07-23-2010

Re: SecureAccess in Windows 7? - solve the problem

I think deleting the vault folders does it but I'm not sure.  Worst comes to worst delete everything on the drive and reinstall SecureAccess.

Ed
Important files = Backed up files