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Newbie
Posts: 3
Registered: ‎05-29-2012

SecureAccess in Windows 7?

I have recently purchased a set of SanDisk 32GB usb sticks which were advertised to me as being encrypted.

 

Firstly, they didn't come with the SecureAccess software preloaded which suprised me but, more significantly, when i download the software and try to run the "RunSanDiskSecureAccess-Win.exe" by double clicking on it FROM THE USB STICK ITSELF, i get a message telling me that it must be run from an external drive.

 

Any and all clues welcome!!

 

Thanks!

SanDisk Guru
Posts: 2,358
Registered: ‎07-23-2010

Re: SecureAccess in Windows 7?

I suspect somehow/someway your new USB sticks are not being seen as removable devices.  Are they formated as FAT32?

Ed
Important files = Backed up files
Newbie
Posts: 3
Registered: ‎05-29-2012

Re: SecureAccess in Windows 7?

hmm, is all a bit strange. They do indeed come up in my computer as a removable device and it is indeed formatt as FAT32.

 

Any more ideas?

SanDisk Guru
Posts: 2,358
Registered: ‎07-23-2010

Re: SecureAccess in Windows 7?

[ Edited ]

Can you provide a link to where you saw / bought these drives?  It should help shed more light onto what we are discussing.

Ed
Important files = Backed up files
Newbie
Posts: 3
Registered: ‎05-29-2012

Re: SecureAccess in Windows 7?

Hi

 

Its a Sandisk Cruzer Switch USB Flash Drive, 32GB.

 

It says on the front of the packet that I can password-protect my private files with SanDisk Secure Access software!

 

Thanks

SanDisk Guru
Posts: 2,358
Registered: ‎07-23-2010

Re: SecureAccess in Windows 7?

Then the SecureAccess files should be on the drives.  If they are not something is wrong.  I would return the drives and complain.

Ed
Important files = Backed up files
Newbie
Posts: 7
Registered: ‎08-05-2012

Re: SecureAccess in Windows 7? - solve the problem

I've just bought SanDisk 64GB Extreme USB 3.0 stick and faced the same problem. When I tried to run the "RunSanDiskSecureAccess-Win.exe" by double clicking on it FROM THE USB STICK ITSELF, i got a message telling me that it must be run from an external drive. As I discovered my computer doesn't see USB 3.0 stick as a removable device. It see SanDisk Flash Drive as a Hard Drive. It surprised me a lot. Reformatting Flash Drive from FAT32 file system to NTFS and finally to exFAT didn't help. To solve the problem just unplug your Flash Drive from the USB 3.0 jack on your PC and plug it into the USB 2.0 jack. Moreover, SecureAccess ("My Vaults") wouldn't work on USB 3.0 jack. You'll have to to use USB 2.0 jack only when you want to open files from "My Vaults". I guess this is a feature of USB 3.0 and SanDisk ought to resolve this inconvenience.

SanDisk Guru
Posts: 2,358
Registered: ‎07-23-2010

Re: SecureAccess in Windows 7? - solve the problem

hahahah  You needed to reformat the hard drive not the USB drive.  Guaranteed to resolve the USB 3 problem.  Smiley Very Happy  Reformating USB drives RARELY solves problems.

 

You should check your machine's BIOS settings.  I suspect the BIOS doesn't support the USB 3.x board you added to it properly..

Ed
Important files = Backed up files
Newbie
Posts: 7
Registered: ‎08-05-2012

Re: SecureAccess in Windows 7? - solve the problem

Hahahah prof,

look at your first question in this post.

Reformat what? My hard drive? It was formatted by win7 during installation.

I assembled my pc 6 months ago. It’s brand new and up-to-date.

 

I can say it again for those who don’t understand. SecureAccess ("My Vaults") don't work on USB 3.0 Flash Drives plugged into USB 3.0 jacks.

 

Well, formatting Flash Drive was not solution to the problem. I benchmarked my USB flash drive at http://usbflashspeed.com/  after each formatting to check how file systems influence flash drive speed.

 

It was my mistake to mention flash drive formatting. But I didn’t ask for your helpful advice. How many helpful advices have you made in this post by the way? Well, except flooding? I offered my problem solution to the topic starter. It works on my pc, my laptop, my company’s pc’s and laptops. Please offer your solution. Please offer your solution based on your experience, not on what you just think, prof.

SanDisk Guru
Posts: 2,358
Registered: ‎07-23-2010

Re: SecureAccess in Windows 7? - solve the problem

[ Edited ]

"But I didn’t ask for your helpful advice."

 

True, based on your experience you were guessing that SanDisk needs to change their USB drive to work on your home made machine's USB 3.0 ports.

 

"I guess this is a feature of USB 3.0 and SanDisk ought to resolve this inconvenience."

 

 

Are you not familiar with what a BIOS is or just don't know how to access it?  Because I think your home made machine isn't configured properly to support the USB ports you added to it.  Have you checked for a BIOS update?  Have you checked the USB board's website for Win 7 driver updates?

 

Based on the number of people reporting this problem it doesn't appear to be very common..

Ed
Important files = Backed up files