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SanDisk Guru
Posts: 2,408
Registered: ‎07-23-2010

Re: Sandisk cruzer 16GB became read-only.

FWIW  The SanDisk software does not create the read only condition.  If software could create the condition than software could remove it and it can't be done.

Ed
Important files = Backed up files
Newbie
Posts: 2
Registered: ‎02-23-2016

Re: Sandisk cruzer 16GB became read-only.

[ Edited ]

hello,
I read that there is an issue with the NTFS format in the USB sinse 2013, now (2016) I have the same issue and there is no a known solution for it, so, I would like to know if you already have any solution? or how can I get in contact with you for the refund solution? that because there is no a SanDisk in my country (Colombia south America).

 

my issue is that I am not able to change the "read-only statatus" to my USB, so I can't save files on it or format or any admin task, in other words my USB is completly useless.

SanDisk Guru
Posts: 2,408
Registered: ‎07-23-2010

Re: Sandisk cruzer 16GB became read-only.

There is no refund but there is the possibility of a replacement.  Go to this link: http://kb.sandisk.com/app/answers/detail/a_id/5232/~/return-material-authorization-(rma)-process

 

Be sure to copy your files off the drive before returning it.

Ed
Important files = Backed up files
Newbie
Posts: 1
Registered: ‎10-28-2017

Re: Sandisk cruzer 16GB became read-only.

hi,

I have a 16GB cruzer, that's about 8 months old, it just became read-only.
There's no way of putting it back in read-write with windows and if i try formatting it, it says the device is readonly too.



What can i do? Is the drive broken?

Thanks
SanDisk Guru
Posts: 2,408
Registered: ‎07-23-2010

Re: Sandisk cruzer 16GB became read-only.

Backup your files and return it.  The RMA link is posted above.

Ed
Important files = Backed up files