Sandisk Ultra 128 GB connection problems

You can try some of the Free recovery apps in the 3rd post in this thread: http://forums.sandisk.com/t5/All-SanDisk-USB-Flash-Drives/Recover-deleted-files-from-Cruzer-SecureAccess-area/td-p/283606

If unsuccessful reformat the drive and return it, either to the seller or to SanDisk.