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Newbie
Posts: 2
Registered: ‎12-03-2017

Sandisk Secure Access - unable to open software / access vault

Hi All, I am unable to access my original vault.  The vault was created with v1.0 of the software I believe (circa 2011-12).

 

On a Windows PC, the splashscreen appears for 5-10 seconds but no application opens. Then when I hover over the icon in the taskbar it disappears.

 

On a Mac, I am forced to install v3.0 and it tells me to create a new vault. I do so but of course my original files are not present.

 

Any assistance would be appreciated.

 

Thanks.

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SanDisk Guru
Posts: 2,420
Registered: ‎07-23-2010

Re: Sandisk Secure Access - unable to open software / access vault

Since you have written to the drive with a new incompatible version I think your initial files are damaged at this point and probably lost.

Ed
Important files = Backed up files
Newbie
Posts: 2
Registered: ‎12-03-2017

Re: Sandisk Secure Access - unable to open software / access vault

[ Edited ]

Thanks, but please note I can see the files are still present on the drive under My Vaults/My Vault/Files.

 

Are we sure there are no workaround solutions?