Reply
Newbie
Posts: 3
Registered: ‎08-24-2017

Sandisk Secure Access V3 freezes when starting up

I have been using the Sandisk Secure Access V3 for a few years now. Most of the time it works fine but around 1 in 10 times, when I click to open the file it just seems to freeze with this on screen (see attached picture).

 

I have tried renaming the .exe file, closing it and trying again but the only thing that seems to work is restarting my PC. This can be a pain as it means I have to save and close everything. Do you have any suggestions to fix this without shutting down?

 

Thanks

 

Sandisk.JPG

SanDisk Guru
Posts: 4,227
Registered: ‎07-18-2007

Re: Sandisk Secure Access V3 freezes when starting up

have you tried ending the process in task manager and relaunching the app?

Newbie
Posts: 3
Registered: ‎08-24-2017

Re: Sandisk Secure Access V3 freezes when starting up

Hi, yes I have tried ending the process in task manager. When I relaunch it, the same thing happens, it just freezes with the picture above showing

SanDisk Guru
Posts: 2,408
Registered: ‎07-23-2010

Re: Sandisk Secure Access V3 freezes when starting up

Sounds like it's conflicting with some other Windows app you have running.

Ed
Important files = Backed up files