The Dial TTBOMK is a USB 2.0 drive and Windows 10 should have no problem reading it. However this link may help:
https://kb.sandisk.com/app/answers/detail/a_id/10/~/cruzer-flash-drive-not-detected-by-windows-pc
Be sure the drive is plugged in all the way. I have a drive that doesn’t work in my new laptop until I push it all the way in. It works fine in other machines.
To be safe shutdown Windows then remove the drive. Remove it and try it in a diiferent pc. If it still doesn’t work return it.
