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SanDisk Guru
Posts: 2,331
Registered: ‎07-23-2010

Re: SanDisk Secure Access V3 fails to start

"The vault opens fine"

 

Sounds like you've made progress benon1.  Smiley Happy

Ed
Important files = Backed up files
Newbie
Posts: 11
Registered: ‎11-21-2016

Re: SanDisk Secure Access V3 fails to start

Ed,

 

Sorry I had to take a business trip.

 

No, unfortunately I haven't made much progress, at least none useful. Files still not accessible. Look at the attached picture. What I meant is the vault opens fine. That's the file folder in third position from top or bottom. What contains the files though is the win application at the very bottom. That still doesn't open. It doesn't open since I removed the drive unsafely.

 

You indicated there is a way to change setting for USB drives and that is where I am struggling. If you could show me how to do that in windows 10 then maybe I can get some results and recover my filessandisk.jpg.

SanDisk Guru
Posts: 2,331
Registered: ‎07-23-2010

Re: SanDisk Secure Access V3 fails to start

"" there is a way to change setting for USB drives and that is where I am struggling. If you could show me how to do that in windows 10"

 

plug in the USB drive
open Windows Explorer
RIGHT click on the USB drive
click Properties
click Hardware
click on the Name of the USB drive
click on Properties
click on Change Settings
click on Policies
ensure Removal Policy is set for Quick Removal

 

However, the file at the bottom of your picture is the SecureAccess executable.  That is what runs and accesses the files in the vault.

Ed
Important files = Backed up files
Newbie
Posts: 11
Registered: ‎11-21-2016

Re: SanDisk Secure Access V3 fails to start

It was already in that position (default).

SanDisk Guru
Posts: 2,331
Registered: ‎07-23-2010

Re: SanDisk Secure Access V3 fails to start

Yes, it is the default but some people, and things, change it.  At this point the only recommendation I have then is to use the Safely Remove option on the Taskbar when you have a flash drive plugged in and want to remove it.  It's what I do regardless of the machine I am on, including my own.

Ed
Important files = Backed up files
Newbie
Posts: 11
Registered: ‎11-21-2016

Re: SanDisk Secure Access V3 fails to start

Copy that.

I still wanted to ask if this was worth any new consideration.

I moved the old SanDiskSecureAccessV3_win that doesn't open to my desktop and replaced it with a a new one that O downloaded. It open's but I get a "wrong path" or "vault has been moved". Does that shed any new lights? See screen shotsvault0.jpgvault1.jpg

SanDisk Guru
Posts: 2,331
Registered: ‎07-23-2010

Re: SanDisk Secure Access V3 fails to start

Before you copied the new download to the flash drive did you delete all the files & folders on the flash drive?  If not please try doing that  then copy the new download over and try executing it.

Ed
Important files = Backed up files
Newbie
Posts: 1
Registered: ‎12-19-2016

Re: SanDisk Secure Access V3 fails to start

WTF is this?  

 

Brand new memory sticks arrived today.

 

Launched "SanDiskSecureAccessV3_win.exe"

 

Immediately went into message stating update available - bug fixed etc.

 

Downloaded update

 

Then displayed a message stating failed to remove SanDiskSecureAccessV3_win.exe

 

 

 

Here's a suggestion chaps - if you're going to ship something which can potentially shag one's data - at least make sure it works properly before depolying.

Newbie
Posts: 11
Registered: ‎11-21-2016

Re: SanDisk Secure Access V3 fails to start

Hey Ed,

Quite interesting what's happening. I seriously don't think I should give up on this drive. I went ahead and removed all but the new installed "SanDiskSecureAccessV3_win" and the vault and upon launching secureaccessV3 now I get a very interesting welcome you now have the most secure encryption ... then next popup "it appears you already have a vault installed, do you want secure access to use it?" "yes" and my heat beating lie crazy waiting, hourglass and then sthg like "windows has stopped working..." . That was really close this time. I feel we should continue trying things after the holidays. I keep you posted with new developments

SanDisk Guru
Posts: 2,331
Registered: ‎07-23-2010

Re: SanDisk Secure Access V3 fails to start

Hey benon1,

 

Good to hear you're still enjoying the new drive.  Smiley Very Happy

 

I think you should have deleted the vault files also when you restarted.  Nothing on the drive but the SecureAccess app.  In fact maybe deleting it also and with the drive completely empty starting over with a fresh download.  

 

Enjoy your holidays and travel safely.

Ed
Important files = Backed up files