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Newbie
Posts: 1
Registered: ‎12-31-2015
Accepted Solution

SanDisk Secure Access V3 fails to start

Just bought the SanDisk Ultra USB 3.0 32GB Flash Drive.

After plugging it in Win10 PC USB 3.0 port and running the SanDiskSecureAccessV3_win.exe file, it said a new version is available.

Clicked the Update button to download it. Then it said the application will now restart. But get msg 'Failed to start F:/SanDiskSecureAccessV3_win.exe'.

 

Is this a known problem? Anything to fix it?

SanDisk Professor
Posts: 544
Registered: ‎12-10-2014

Re: SanDisk Secure Access V3 fails to start

Hello, 

 

in that case i suggest formating the drive to have a clean drive and then download the latest version of the website and try to install it again on the pc

 

here you can find the link where to download the latest version of the secure access:

http://kb.sandisk.com/app/answers/detail/a_id/2399/kw/2399

 

 

Good Luck

#Missing the keyboard? Press F1 for help#
Newbie
Posts: 1
Registered: ‎02-17-2016

Re: SanDisk Secure Access V3 fails to start

[ Edited ]

I realise this is an old(ish) query, but I just resolved the issue a quicker way than formatting / redownloading as suggested above.

 

When I received the SanDisk device, the executable was named 'Run_SanDiskSecureAccess_Win.exe'

 

I closed SDSA and renamed the executable 'SanDiskSecureAccessV3_Win.exe' - relaunched it and it updated fine.

 

It may be worth noting that mine complained it was still running while trying to update, however after clicking 'Yes' to retry a few times, it eventually updated and is running fine Smiley Happy

 

Hope this helps anyone else with the same issue.

SanDisk Guru
Posts: 2,383
Registered: ‎07-23-2010

Re: SanDisk Secure Access V3 fails to start

An interesting approach.  Thank you ssguitarist.

Ed
Important files = Backed up files
Newbie
Posts: 1
Registered: ‎02-18-2016

Re: SanDisk Secure Access V3 fails to start

Renaming the *.exe worked for me too. Thanks, ssguitarist

Newbie
Posts: 1
Registered: ‎03-09-2016

Re: SanDisk Secure Access V3 fails to start

All you have to do is download the newest version and replace the .exe on the flash drive. 

Newbie
Posts: 1
Registered: ‎06-13-2016

Re: SanDisk Secure Access V3 fails to start

Just to let other know, I had the same problem today,  June 13, 2016.  Removing the executible from the thumb drive then coping the new downloaded version worked.  -- Mark --

Sap
Newbie
Posts: 1
Registered: ‎08-12-2016

Re: SanDisk Secure Access V3 fails to start

I followed your suggestion and it works perfectly.

Thanks

Newbie
Posts: 1
Registered: ‎08-30-2016

Re: SanDisk Secure Access V3 fails to start

Thank you very much, i got it Smiley Happy

Newbie
Posts: 1
Registered: ‎09-21-2016

Re: SanDisk Secure Access V3 fails to start

Thank you so much.