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SanDisk Guru
Posts: 2,392
Registered: ‎07-23-2010

Re: SanDisk Secure Access V3 fails to start

Hey benon1,

 

Good to hear you're still enjoying the new drive.  Smiley Very Happy

 

I think you should have deleted the vault files also when you restarted.  Nothing on the drive but the SecureAccess app.  In fact maybe deleting it also and with the drive completely empty starting over with a fresh download.  

 

Enjoy your holidays and travel safely.

Ed
Important files = Backed up files
Newbie
Posts: 3
Registered: ‎08-24-2017

Re: SanDisk Secure Access V3 fails to start

I have been using the Sandisch Secure Access V3 for a few years now. Most of the time it works fine but around 1 in 10 times, when I click to open the file it just seems to freeze with this on screen (see attached picture).

 

I have tried renaming the .exe file, closing it and trying again but the only thing that seems to work is restarting my PC. This can be a pain as it means I have to save and close everything. Do you have any suggestions to fix this without shutting down?

 

Thanks

 

 

Sandisk.JPG
Newbie
Posts: 1
Registered: ‎09-05-2017

Re: SanDisk Secure Access V3 fails to start

hello,

 

I purchased a SanDisk Secure Access USB a few weeks ago.

I haven't been able at all top install and run the Secure Access software.

When I launch it, it looks for updates, then says that it will restart, but then it fails ALL the TIMES.

 

I tried to delete the software and re-install it. Unfortunately, this is NOT an option. I am NOT allowed to uninstall/delete any file from the USB. My only option is to launch the program, which does not work.

 

What should I do?

 

thank you,

Monica

SanDisk Guru
Posts: 2,392
Registered: ‎07-23-2010

Re: SanDisk Secure Access V3 fails to start

> I am NOT allowed to uninstall/delete any file from the USB.

 

This sounds like a Windows security app problem.  SecureAccess files are easily deletable.

Ed
Important files = Backed up files
Newbie
Posts: 2
Registered: ‎09-19-2017

Re: SanDisk Secure Access V3 fails to start

Hi 

I have stored files in the vault on version 3 and successfully accessed twice before today.

 

When I have tried to open the vault today I cant, I receive a pop message that reads: 

ScanDiskSecureAccess is already running

 

I have hit task manager there are no processes running,

The vault shows up on the USB window, however the only files that show under the USB drive in the computer menu on the left hand side of screen are the 3 folders:

SanDisk SecureAccess

SanDiskSecureAccess Settings

SanDiskSecureAccess Vault

 

not the application where all the files are:

SanDiskSecureAccessV3_win

 

Any ideas on how to get back into the vault?    (it is the same PC that I am trying access from that I used to copy the files across initially)

SanDisk Guru
Posts: 2,392
Registered: ‎07-23-2010

Re: SanDisk Secure Access V3 fails to start

What happens if you Safely Remove the USB drive and reboot your pc and then try to access your files?

Ed
Important files = Backed up files
Newbie
Posts: 2
Registered: ‎09-19-2017

Re: SanDisk Secure Access V3 fails to start

Hi

I have always safely removed the scan disk. I have also tried safe removal and rebooting the pc with no success

SanDisk Guru
Posts: 2,392
Registered: ‎07-23-2010

Re: SanDisk Secure Access V3 fails to start

Check your Recycle Bin to see if the file got accidently deleted.  If not there try one of the free undelete apps posted here to see it's still on the drive.

 

http://forums.sandisk.com/t5/All-SanDisk-USB-Flash-Drives/Download-new-version-lost-access-to-all-da...

 

If that doesn't help you may have to reinstall the SecureAccess app.

Ed
Important files = Backed up files