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Newbie
Posts: 1
Registered: ‎08-17-2015

RunSanDiskSecureAccess_Win stuck at searching for updates

Hi,

 

I just bought new Ultra Fit 3.0 64GB and tried to install RunSanDiskSecureAccess_Win but it has stucked at 1% saying "Checking for updates... please wait". There is no problem with reading/writing. Can anyone advise what is happening here? Thanks Marian

SanDisk Professor
Posts: 544
Registered: ‎12-10-2014

Re: RunSanDiskSecureAccess_Win stuck at searching for updates

Hello,

 

in that case you can try to format the drive on ExFat to ensure that its in the right format because its a 64GB drive. Also after formatting the drive you can download the latest version of the software and use it with the flash drive.

 

the latest version can be found here

http://downloads.sandisk.com/downloads/SanDiskSecureAccessV3_win.exe

 

 

Good Luck

#Missing the keyboard? Press F1 for help#
SanDisk Guru
Posts: 2,319
Registered: ‎07-23-2010

Re: RunSanDiskSecureAccess_Win stuck at searching for updates

Be sure the SecureAccess download is copied to the flash drive before you try installing it.

Ed
Important files = Backed up files
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Newbie
Posts: 1
Registered: ‎04-11-2017

Re: RunSanDiskSecureAccess_Win stuck at searching for updates

Ok, I have that latest version, V3, on the drive, but the problem persists when there is no Internet access; it indefinitely hangs on "Checking for Updates".  Rather than assume everyone who uses external storage is online, how about we time that check out after a few seconds?