09-23-2017 06:50 AM
Thanks for the solution. I've been with support thru emails for a week & they couldn't help me. Their useless in my opinion.
12-06-2017 02:52 PM
1ccmorris1 - thank you for the following solution: I opened the folder SecureDiskAccess Settings, looked for the most recently created file, noticed it contained the word "lock" in it, and deleted that file.
Thank you worked for me! Mine in particular was a Symantec "lock" file that somehow got created. As soon as I deleted it, I could run the RunSanDiskSecureAccess_Win.exe application without getting the "already running" message. Whew!!