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Newbie
Posts: 1
Registered: ‎03-14-2017

Lost all files and failed update to version 3?

Help! I have the Scan Disk. cruzer glide 16 GB. It was full of photos. Now, when I try to log in it shows only files related to an update to version 3 (?). If I try to update to version 3 it fails everytime.  

 

Are my files gone? What kind of craziness is this? Thanks!

SanDisk Guru
Posts: 2,423
Registered: ‎07-23-2010

Re: Lost all files and failed update to version 3?

If your files were not stored in the SecureAccess vault you may be able to save some of them using a free recovery app from the list I posted here:  http://forums.sandisk.com/t5/All-SanDisk-USB-Flash-Drives/Download-new-version-lost-access-to-all-da...

 

If your files were stored in the SecureAccess vault they are probably lost at this point.

 

Ed
Important files = Backed up files