03-14-2017 07:46 AM
Help! I have the Scan Disk. cruzer glide 16 GB. It was full of photos. Now, when I try to log in it shows only files related to an update to version 3 (?). If I try to update to version 3 it fails everytime.
Are my files gone? What kind of craziness is this? Thanks!
03-15-2017 09:31 AM
If your files were not stored in the SecureAccess vault you may be able to save some of them using a free recovery app from the list I posted here: http://forums.sandisk.com/t5/All-SanDisk-USB-Flash-Drives/Download-new-version-lost-access-to-all-da...
If your files were stored in the SecureAccess vault they are probably lost at this point.
Important files = Backed up files