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Newbie
Posts: 5
Registered: ‎12-11-2014

Incorrect capacity

I am trying to format a Cruzer Glide 128GB USB drive, but the capacity is showing only as 64GB.  Must I return it?

SanDisk Guru
Posts: 2,317
Registered: ‎07-23-2010

Re: Incorrect capacity

If it's new why are you trying t format it?

 

What format is it now and what format are you trying to make it?

Ed
Important files = Backed up files
Newbie
Posts: 2
Registered: ‎04-17-2017

Re: Incorrect capacity

There are some reasons why you get a less capacity than actual:

  • Virus attack: using antivirus software to remove viruses.
  • Not a genuine Cruzer USB drive.
  • Format with an improper format tool: you can format the 128GB hard drive to NTFS or convert USB to NTFS without losing data, then resize it to its actual capacity.

Just troubleshoot the problem, then try to fix it.

Newbie
Posts: 2
Registered: ‎04-17-2017

Re: Incorrect capacity

There are some reasons why you get a less capacity than actual:

  • Virus attack: using antivirus software to remove viruses.
  • Not a genuine Cruzer USB drive.
  • Format with an improper format tool: you can format the 128GB hard drive to NTFS or convert USB to NTFS without losing data with Partition Assistant, then resize it to its actual capacity.

Just troubleshoot the problem, then try to fix it.

Highlighted
SanDisk Guru
Posts: 2,317
Registered: ‎07-23-2010

Re: Incorrect capacity

"Partition Assistant"

 

Price:   US  $49.95

 

 

Seems a little much.

 

 

 

 

Ed
Important files = Backed up files