How can I retrive my vault???

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1

Hi there Ive just reformat my sandisk 16gb the problem is the access to the vault also disappeared how can I get it back??

2

http://kb.sandisk.com/app/answers/detail/a_id/2399/session/L3RpbWUvMTMzNDc2NDQ1OC9zaWQvdV95SEFZVms%3D