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Newbie
Posts: 4
Registered: ‎12-13-2017

Files not encrypted - SecureAccess 3

I've set up SecureAccess and moved files into the vault on a flash drive (Ultra Flair 128GB). However, I can access the files without a password when I use the drive on another device.

SanDisk Guru
Posts: 4,280
Registered: ‎07-18-2007

Re: Files not encrypted - SecureAccess 3

are you just copying the files into the vault folder? if so this does not encrypt the files. you have to open the secureaccess application and copy the files into the application. 

Newbie
Posts: 4
Registered: ‎12-13-2017

Re: Files not encrypted - SecureAccess 3

I was using the application, dragging the files in according to the instructions.

SanDisk Guru
Posts: 4,280
Registered: ‎07-18-2007

Re: Files not encrypted - SecureAccess 3

then to access the files you would have to open the application and enter the password. otherwise you cannot get to the files.  

Newbie
Posts: 4
Registered: ‎12-13-2017

Re: Files not encrypted - SecureAccess 3

I opened the application and dragged them inton the vault. However, I can open them all without opening the vault or using a password.

SanDisk Guru
Posts: 4,280
Registered: ‎07-18-2007

Re: Files not encrypted - SecureAccess 3

you may want to contact sandisk support directly it seems you are doing something incorrectly. if the files were added to the vault application they will not be accessible unless you open the application and enter the password. 

Highlighted
SanDisk Guru
Posts: 2,445
Registered: ‎07-23-2010

Re: Files not encrypted - SecureAccess 3

"I opened the application and dragged them inton the vault."

 

Just to be clear. into the vault folder or into the vault app?

Ed
Important files = Backed up files
Newbie
Posts: 4
Registered: ‎12-13-2017

Re: Files not encrypted - SecureAccess 3

In the app.