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Newbie
Posts: 2
Registered: ‎02-22-2018

Error retrieving file on Sandisk USB

Hello,

I have an Microsoft Excel file on my SanDisk USB stick.  This evening I clicked on the file and got the following error message:

 

"The file is already open or being used.  The error is:  Encrypted file doesn't exist."

 

All the other files on my USB Sandisk stick are fine.  This is the only file I am unable to access.  It is, the most important file!

Thanks for any guidance.  

 

Grasshopper.

 

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SanDisk Guru
Posts: 2,497
Registered: ‎07-23-2010

Re: Error retrieving file on Sandisk USB

What did you use to click on the file?  Excel?  SecureAccess?  Windows Explorer?

 

Does the file exist on the drive outside of the SecureAccess vault?

Ed
Important files = Backed up files
Newbie
Posts: 2
Registered: ‎02-22-2018

Re: Error retrieving file on Sandisk USB

Hi There,

I used Excel.  Yes, the file exists outside of the vault (although it is an older version).

Grasshopper

SanDisk Guru
Posts: 2,497
Registered: ‎07-23-2010

Re: Error retrieving file on Sandisk USB

So Excel is giving the msg Encrypted file doesn't exist.!!  Interesting.

 

Try running a CHKDSK for the flash drive.

Ed
Important files = Backed up files