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Newbie
Posts: 2
Registered: ‎04-11-2017

Error opening vault on Cruzer Glide 8GB

I'm getting the following error when I try to open a vault on an 8GB Cruzer Glide:

 

"An error occurred. Please make sure you have enough space on your external device and you are not launching the application from a zip file."

 

This is NOT a password issue. The drive properties are showing ~9.9GB free space and RunSanDiskSecureAccess is being run directly from the drive (not from a zip file). My OS is windows 10. This is the only vault on the driver, how can I recover from this error?

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SanDisk Guru
Posts: 2,378
Registered: ‎07-23-2010

Re: Error opening vault on Cruzer Glide 8GB

"on an 8GB Cruzer Glide:"

 

"The drive properties are showing ~9.9GB free space "

 

Anyone else see  a problem with these two statements?  I can see why SecureAccess is having a problem.

 

Ed
Important files = Backed up files
Newbie
Posts: 2
Registered: ‎04-11-2017

Re: Error opening vault on Cruzer Glide 8GB

Typo, should've been ~6.9 GB.

SanDisk Guru
Posts: 2,378
Registered: ‎07-23-2010

Re: Error opening vault on Cruzer Glide 8GB

:-(  Then I have no idea why you are getting that error.  Sorry.

Ed
Important files = Backed up files