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Newbie
Posts: 2
Registered: ‎02-21-2017

Cannot read the previous encrypted files form the flash drive

Hi, so basically the problem is that i have my Sandisk Ultra 32gb an i am using the Sandisk Secure access vault v2.0 then suddenly my flash drive got corrupted so i had to transfer and re-format and re copy the files to the flash drive but when i ran the application it said that i had to setup a new password and that the files which were in the apps are gone but if i checked the sandisk vault folder i can still see the files which were encrypted to AES-128 bit. how can i decrypt those files and return them back to their original forms, most of them are images. thanks in advance

SanDisk Guru
Posts: 2,319
Registered: ‎07-23-2010

Re: Cannot read the previous encrypted files form the flash drive

You are not seeing your encrypted files, you are seeing pieces of the fragmented vault.  I think your files are lost but if you find a way to save them please post back.

Ed
Important files = Backed up files
Newbie
Posts: 2
Registered: ‎02-21-2017

Re: Cannot read the previous encrypted files form the flash drive

so there wont be any solution to my problem? 

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SanDisk Guru
Posts: 2,319
Registered: ‎07-23-2010

Re: Cannot read the previous encrypted files form the flash drive

Write to SanDisk and see what they say.  Let us know if, and how,  they solve your problem.

 

http://kb.sandisk.com/app/answers/detail/a_id/2399

 

http://www.sandisk.com/about-sandisk/contact-us/

Ed
Important files = Backed up files