Posts: 1
Registered: ‎03-16-2017

Can't access USB vault after update



I just moved files from my computer to the vault on the sandisk USB as a back-up.


This is the first time i used the USB and since some files contain sensitive information, i set up the vault and created a password.


- After the password was created for the vault, i moved the files to the vault.

- After moving the vault, i logged off and tried to open it again.

- When i opened the vault it suggested an update (which is did).

- Now that i have done the update, i can't access the vault anymore. I get the message "failure reading the filesystems file".


Files on the USB:

- RunSanDiskSecureAccess_Win

- SanDiskSecureAccess Vault folder

- SanDiskSecureAccess Settings folder

- There was another file that i used for setting up the password, which is no longer there.


Thanks in advance for any help.