Slow to wake from sleep

I’m still having this problem on OS X. I just Bootcamp’ed my laptop and installed Windows 8 on it. So far, I’ve been unable to replicate the problem there. However, I also don’t even have the option to disable HIPM or anything like it under the Hard Disk power settings. I’m guessing that’s due to the BIOS compatibility layer that Macs use, but if anyone knows how to turn on HIPM anyways then I can see if that recreates the problem.

I’m not sure if OS X supports HIPM / DIPM at all - there doesn’t seem to be a definitive answer online.

Same problem here :confused:

I’m using a Macbook Pro 8,1 and had a ADATA SSD 120GB at 6GB/s. Switched to Sandisk Extreme II 480GB at 6GB/s. Previous to the switch I had no problems whatsoever besides the lack of space, hence the change. Now, with a clean install of MAC OS X Mavericks, the behavior is as described by deviantintegral in this very post - just mouse hovering for a while…

By the looks of it, I think that a firmware update would come handy.

Any news on that?

I’m having a similar problem with a 480 GB SanDisk EX II on a Z87 desktop mother board, Windows 8 PC.

Just got the EX II, so just have it connected to the PC, not an OS drive. It works fine in all situations except waking from S3 Sleep.

Upon waking from Sleep, the EX II is not seen in Windows Explorer, Disk Management, etc. The EX II does not appear after a minute or so as some other users have reported, but I’m not using it as an OS drive yet. A restart of the PC will cause the EX II to function normally again. It works fine from a cold boot. It won’t wake spontaneously after coming out of Sleep.

I’m using the latest Intel IRST driver, 12.9, and the EX II is connected to an Intel SATA III port. I tried adding the HIPM and DIPM settings in the power options, with no affect after trying various options. I have Link power management disabled.

I have three other SSDs in this PC, and none of them have this issue. I realize that these slightly older SSDs may not have the same options/features enabled that the EX II does, but I’m surprised this issue was never seen in testing. I tried going into Sleep, and waking the PC within one minute, and the EX II is not seen/active in Windows.

I heard back from sandisk on the 5th Feb:

"We have been looking into this issue which you are experiencing.
SanDisk has been made aware of this issue and we are currently working on a solution for this. At this time however, we don’t have a fix yet. "

Its been 3 weeks and I’ve no more news. I am also suprised that for me this is such an easy issue to reproduce, so how come sandisk and frankly more people (eg ssd reviewers) didn’t spot and raise this issue sooner?

P

PS: Edited to ask: has anyone else raised a support ticket with Sandisk? I’m not sure they read these forums.

Peter_S, no I didn’t create a support ticket with SanDisk about this, just noticed it yesterday. Until I’m sure something is really wrong with a product, I don’t report issues that may not truly exist.

Regarding more news, keep in mind issues like this, which can be related to the SSD controller’s firmware or the SSD controller itself, are very complex things. The environment the SSD is used in (hardware and software) are variables that add to the complexity. The SanDisk EX II is not the only SSD that uses the Marvell 9187 controller, and this controller has been used for a while now. If those SSDs do not have this issue, that narrows down the problem, but knowing that takes time.

It is rare that a fix is one small thing that will not affect other things about the controllers operation. Even if a fix is simple, verifying the fix takes time, not to mention creating and testing the fix, such as a firmware update. It is irresponsible for a manufacture to quickly release a fix for a problem without testing it thoroughly, which takes time.

Why didn’t reviewers find this problem? Either they never tested waking from Sleep, or the environment they used for testing does not cause the problem. I suppose they would consider testing that rather mundane.

I emailed SanDisk support, linking to this thread. They responded saying that it’s a known OS X issue, but I’m not totally sure of that as many of the links they sent are for years-old unrelated issues. I might try calling to see if that gives better results, or perhaps Apple just to see if perhaps it is a known issue and the support tech just didn’t have the full background.

And, this wouldn’t explain any of the trouble people are having on Windows. Here’s the response I got:

Thanks for emailing SanDisk Technical Support. It is our goal to make sure you have all the resources you need to get the most from your product.
 
I apologize for the inconvenience this may have caused. I would like to inform you that it is a known issue on MAC OS X 10.9.1 OS. There are a lot of customer’s facing the same issue on MAC OS X 10.9.1 which is also posted on multiple MAC forums. Please refer to the below mentioned link:
 
https://discussions.apple.com/thread/5548226?start=15&tstart=0
 
http://forums.macrumors.com/showthread.php?t=859030
 
https://discussions.apple.com/message/24309472?tstart=0#24309472?tstart=0
 
https://discussions.apple.com/thread/5495027?start=90&tstart=0
 
https://discussions.apple.com/thread/5548226?start=60&tstart=0
 
https://discussions.apple.com/thread/5688616?start=45&tstart=0
 
This issue is not specifically related to SanDisk SSD as there are multiple users on the Apple forums who are facing issues with HDD and SSD drives as well. Apple is already aware about this issue with the operating system. I would request you to contact Apple to find if they are planning to bring a new update for the OS.

 

deviantintegral, thanks for posting the response you received, since this issue is being dismissed as an OS X issue, but as you said, it is not isolated to OS X. I’m not saying it is not an OS X issue, but it isn’t for me since I’m using Windows 8.1 on a PC I built myself.

I guess I will create a support ticket, but I want to be sure it’s not something I’m doing. Three other SSDs in the same PC are unaffected by waking from Sleep.

So I installed Windows 8.1 on my Extreme II, works fine, very fast, no problems… except…

Put the PC to Sleep, and wake failed, first no video/black screen, then a Win 8.1 BSOD screen, auto restart, and Windows started fine.

Very consistent so far, I’ve never had a successful wake from Sleep with this SSD. I’ve used several other SSDs as OS drives on this PC, which did not have any problem waking from Sleep.

But since we are not seeing a flood of reports of this issue, hard to say what is happening.

I also have this issue, both on OS X 10.9.2 and Windows 7SP1 with SanDisk Extreme II 480GB (not apple hardware).  It’s too bad, because otherwise I am very happy with the drive.

I also have a number of Plextor M5Pro’s (Marvell Controller as well) and they perform without issue.

Last night I installed OS X 10.9.2 on a second partition on the SSD, so absolutely nothing else could interfere. Wake issue showed up even during the first login setup process. Given the reports of Win7, Win8, and OS X issues, it does seem like an issue with the disk and not the OS.

I’m going to schedule a call with Apple and I’ll update here, just in case they have any suggestions now that I’ve got a bare install to play with.

So just purchased another SanDisk EX II, a 240GB version this time. It’s a great SSD, considered one of the top three “Hyper Class” SSDs by TweakTown, in several reviews they have done on the full line of Extreme IIs.

This EX II will have Windows 7 installed on it, in a standard BIOS/Legacy booting installation. I’ll then see if the wake from Sleep issue is seen on this PC, which is entirely different than my other PC using a 480GB EX II, including the OS, mother board, CPU, and chipset/SATA controller.

For the record, SanDisk products have never given me any significant issues, and I know SanDisk is not just a company that markets “me too” SSDs, they are among the largest producers of NAND chips with their partner, Toshiba. One of the company’s founders is the inventor or co-inventor of NAND flash memory. Since the EX II uses the Marvell 9187 SSD controller, SanDisk must provide the firmware for the controller. If SanDisk is not able to reproduce the issue in their testing, it would be nice to know that, so we can move on to identify the source of this issue.

I talked to Apple, and had a subpar experience. The first level tech had me check a bunch of things, and the issue replicated fine on a bare OS. I got passed to a second level tech… who said that because I’d replaced the hard drive, they wouldn’t support OS X on it. This is a new policy (or perhaps they were just trying to get me to go away), but rather annoying as at that point we didn’t know if the issue was a bug in the drive firmware or in the OS X ACHI drivers.

I just called Sandisk, and it turns out they’ve replicated this issue at least with OS X, though I don’t know what hardware they tested with. They’ve escalated the issue internally to their R&D team. There’s no ETA yet, as they don’t know the root cause, but at least there’s some hope of a fix. I was super impressed with the call; one menu and I was speaking to a person who seemed knowledgable.

If anyone reading this can replicate this and hasn’t called or emailed in, I’d say it’s worth doing as it might help them solve the problem, or at least know it’s impacting a larger range of customers.

Hi,

Thanks for the update. I am still experiencing the problem and awaiting a fix from Sandisk. As I mentioned previously (which is a long time ago now - 25th Feb!) they closed my case after stating that development was working on this issue. So I’m pleased they are still on the case and I’m looking forward to a fix. (I hope a firmware fix is possible as if this is it is a low power state SATA high speed serial state machine issue, it might be a silicon fault…)

Regards,

Peter

Same problem. Really anoying.

Not only this problem, I found that my ssd also make noise especially when I download something. It is really weird that why my SSD drive produce sound just like HDD drive.

HOPE THERE WILL BE SOME FIRMWIRE UPDATE SOON!

Does anyone else have the same problem? 

I have same issues.

I replaced a Extreme II 240G SSD for my macbook pro 13" 2011 late,the model is MD314.OS X is 10.9.2.I have made a pure installation from apple recovery online,and upgraded all the last packages from Applestore.

Everything is OK except waking from sleep.The MBP is freezed,after about 30-45 seconds,it comes into the desktop.I have another SSD plextor M5S 256G,It’ll take about 5-10 seconds waking from sleep.and a Sumsung 830 128G,It wakes from sleep immediately.

M5S and Extreme II have a new function ‘DEVSLP’,I think it may cause the issues.

I hope this problem could be solved in the future.

Hi, same issue here. I have a macbook pro running OSX Mavericks. It takes about 30s to wake up…

This is really annoying…

Hope it will be fixed soon.

Hi,guys.I wrote this issues to Sandisk,and they answered:

++++++

Thanks for emailing SanDisk Technical Support. It is our goal to make sure you have all the resources you need to get the most from your product.

Regarding your issue, please be advised that this issue occurs with other brand SSD and HDD as well.

Unfortunately, there is no fix for it.

As far as we know, Apple only support drives that are pre-qualified in their systems.

If you have not installed TRIM, we recommend you to do an online search for available tools to install TRIM and see if this can resolve the issue.

If this solution does not work, then there is no other ways to resolve the issue. For the inconvenience caused, we sincerely apologize.

Meanwhile, as this is an issue of incompability, please note that SanDisk does NOT replace the product for incompatibility issue.

In this case, we recommend you to use this SSD on a compatible device.

+++++++++++++++

 So they think this issue is apple’s duty.But I want to know how can they say ‘this issue occurs with other brand SSD and HDD as well’?There are so many reports that other brand SSD is working fine.

I don’t think Sandisk want to solve this issue.

I agree, my other SSD’s work fine and ONLY the SanDisk has this issue (for me).  I even have their replies saying that they are working on the issue, quoted below.

 Subject SDSSDXP-480G-G25 MacBook Pro Early 2011 Discussion Thread Response Via Email (Dexter S.) 03/20/2014 03:33 PM Dear Bryan, Thanks for emailing SanDisk Technical Support. It is our goal to make sure you have all the resources you need to get the most from your product. <u><em><strong>W</strong><strong>e appreciate your patience and faith in us. Please be assured that the issue is being worked on.</strong></em></u> Please refer to your My SanDisk at [http://kb.sandisk.com](http://kb.sandisk.com) anytime to see all of your incident history and product registration information. You can log in using your email address as your login and the password that you created. Also, you can visit [http://kb.sandisk.com,](http://kb.sandisk.com,) our online keyword searchable Knowledgebase, to easily find answers to your Technical Support and Customer Service questions for all of SanDisk's products. Simply enter your search terms and our Knowledgebase will search an extensive database of commonly asked questions as well as our online forums at http://forums.sandisk.com to provide you with the most complete answers possible. Best regards, Dexter S. SanDisk Technical Support Customer By Email (Bryan Parke) 03/20/2014 03:11 PM I’m glad to hear that it is being worked on. The delay is 30 seconds typically, it takes less time to boot from scratch than it does to wake from sleep. It is very bothersome. I’m looking forward to getting a solution. Thanks. On Mar 20, 2014, at 2:45 PM, SanDisk Support \<support@sandisk.com\> wrote:

 And also this reply that indicates they are working on it:

Subject SDSSDXP-480G-G25 MacBook Pro Early 2011 Discussion Thread Response Via Email (Dexter S.) 03/20/2014 02:45 PM Dear Bryan, Thanks for emailing SanDisk Technical Support. It is our goal to make sure you have all the resources you need to get the most from your product. I apologize for the inconvenience being caused. <u><em><strong>I would also like you to know that our engineering team is working to develop what they can on the SSD's part. You will be notified about the solution soon as it arrives.</strong> </em></u>I hope that you are not experiencing any other performance issues except slightly delayed wake up. Please feel free to revert back to this e-mail in case of any other issues you face. Please refer to your My SanDisk at [http://kb.sandisk.com](http://kb.sandisk.com) anytime to see all of your incident history and product registration information. You can log in using your email address as your login and the password that you created. Also, you can visit [http://kb.sandisk.com,](http://kb.sandisk.com,) our online keyword searchable Knowledgebase, to easily find answers to your Technical Support and Customer Service questions for all of SanDisk's products. Simply enter your search terms and our Knowledgebase will search an extensive database of commonly asked questions as well as our online forums at http://forums.sandisk.com to provide you with the most complete answers possible. Best regards, Dexter S. SanDisk Technical Support

 Based on their replies I was still under the impression that they were working on it.  But based on what you heard it sounds like they are not.  For all others reading this, I have had several SSD’s including the OWC brand and NONE of them have experienced this startup lag issue, ONLY the SanDisk. So please don’t believe SanDisk when they say all other drives experience it.  They just aren’t taking ownership and are refusing to do the right thing.  I will never purchase their products again and I will continually advise others to do the same.

I have the slow wake from sleep issue on my MacBook Pro 17" with the SanDisk Extreme II SSD 480GB (using revision R1311). There does not seem the will from SanDisk to correct this issue, but they’re perfectly okay with the continued marketing and sales of the drive.

SanDisk, you need to do the right thing. Either come up with a fix, or take care of the customers who bought your drive by offering refunds or replacements. It’s the right thing to do.

Just saw this on the apple forums. Has anyone tried updating to OSX 10.9.4? Do you still have issues waking from sleep? It seems some updates are applicable to this wake from sleep issue.

http://support.apple.com/kb/DL1754 

"The OS X Mavericks 10.9.4 Update is recommended for all Mavericks users. It improves the stability, compatibility, and security of your Mac.

This update:

Fixes an issue that prevented some Macs from automatically connecting to known Wi-Fi networks
Improves the reliability of wake from sleep
Includes Safari 7.0.5
For detailed information about this update, please visit: http://support.apple.com/kb/HT6281

For detailed information about the security content of this update, please visit:http://support.apple.com/kb/HT1222

SHA1 = 339e138b1cf84e76dbc310aa569b5d1669947403"