Guys,
As I understood from Sandisk tech support they don’t read this forum. The best thing to do is to use “Ask a Question” and describe the problem to the support team. It could only help for getting Sandisk to work on a fix.
This is the replay I got -
Dear …,
Thanks for emailing SanDisk Technical Support. It is our goal to make sure you have all the resources you need to get the most from your product.
As I understand, you would like to receive a feedback regarding the forum topic about the issues occurring when SSD quits sleep mode. Please be aware that is not a known issue, and as per note of the previous agent, this has been escalated to our Main Office, but there is no time frame for an answer. This is a forum and we, Sandisk, do not control what customer are posting to this forum.
In addition , we would like to invite you to register your product:
- Exact model of your SSD
- Serial number (on the back of the SSD)
- Capacity
- Place of purchase
- Date of purchase (MM/DD/YYYY)
- Refurbished (Yes/No)
- Sealed Retail Packaging (Yes/No)
- Physical Damage (Yes/No)
- Your Phone number
- Your Location (Country)
Please refer to your My SanDisk at http://kb.sandisk.com anytime to see all of your incident history and product registration information. You can log in using your email address as your login and the password that you created.
Also, you can visit http://kb.sandisk.com, our online keyword searchable Knowledgebase, to easily find answers to your Technical Support and Customer Service questions for all of SanDisk’s products. Simply enter your search terms and our Knowledgebase will search an extensive database of commonly asked questions as well as our online forums at http://www.sandisk.com/sandisk-support/forums to provide you with the most complete answers possible.
Best regards,
…
